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Service Offerings |
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We provide a wide variety of outsourcing services in several industry verticals like Healthcare, Financial Services, Telecom, Transportation, Pharmaceuticals, Manufacturing and Professional Learning. Our services span a broad horizon of enterprise business processes including Human Resources, Customer Care, Payment services, Systems development & maintenance, Technical services, Knowledge & Information services, Invoicing, Accounts Receivables & Collection services, Sales & Marketing and Travel coordination. The services and solutions are conceived and developed to provide a competitive edge to our Client's business objectives covering both the voice and non-voice processes across verticals and horizontals. |
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Focus Areas |
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Applications Management |
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Customer Relationship Management |
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Consulting Services and Sales |
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IT infrastructure management |
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Business processing outsourcing |
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Help desks |
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Back-office processes |
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| Applications Management |
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Application Management covers Application Development, Database Management, Project Management, Business Intelligence and Systems Integration.
Genex's process and technical capabilities extends to developing and maintaining several off-the-shelf systems and custom-built systems; ERP systems based on SAP, Oracle Applications Suite and PeopleSoft; CRM systems based on Siebel; Business Intelligence applications based on SAP BW, Oracle and Business Objects; Systems Integration based on middleware like MQSeries, Web Logic, Web Sphere and Biz Talk; custom built systems based on Java and .NET platforms.
Genex's has the ability to facilitate all delivery models, On-site, Off-site and Offshore. The success of the engagement is the primary responsibility of Genex technologies. Genex comes with highly experienced Project Managers, Business Analysts, Architects, Programmer Analysts and QA Analysts to support Clients with subject area expertise
Our focus is Solution Delivery with the capability of delivering tailor-made solution or Commercial Off-the-shelf packaged solution to meet our Client's requirements. Industry expertise and Best Practices solutions are deployed during requirements building, gap analysis, Business re-engineering and solution development.
Our extensive expertise in Enterprise solution delivery gives us the ability to develop user-friendly, performance-oriented, qualitative and cost-effective solutions for our customers. |
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| Application Support and Maintenance |
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| Genex provides technical support to existing Production Applications. We can provide Level 1 and Level 2 help desk technical support for Problem Tracking, Resolution & Deployment. Genex guarantees shortest possible defect - fix turn around time. We can provide for Flexible, Cost-effective Operation and Maintenance Contracts. |
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| Business processing outsourcing |
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